Trust & guarantee

The Boat-Bridge Service Promise.

If a Service Provider doesn't make it right, we will. Every job booked through the Boat-Bridge Concierge marketplace is backed by a 3-step resolution process — so the work gets done, every time.

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How the Promise works

A 3-step path. Most jobs never get past step 1.

Your Service Provider rectifies the issue

Flag the issue inside Boat-Bridge within 14 days. Your Service Provider has 7 days to make it right — return the boat to working order, redo the work, or agree to a partial credit. Most cases are solved here.

We mediate

If you're not satisfied after step 1, our team reviews the in-platform messages, photos and invoice. We make a determination — both you and the Service Provider agree this is binding before any job starts.

Boat-Bridge backs you up

If the Service Provider refuses our determination, we step in: we source a qualified replacement on our dime, or issue a Boat-Bridge credit toward future work. The non-compliant Service Provider is suspended from the network.

What the Promise covers

Plain English. No fine print games.

Covered

Workmanship that doesn't meet the agreed scope
No-shows after a confirmed booking
Damage caused by the Service Provider during the job
Failure to use parts or materials as quoted

Not covered

Change of mind after the job is complete and accepted
Issues you found a cheaper price for elsewhere
Wear-and-tear unrelated to the booked work
Jobs booked or paid for outside the Boat-Bridge platform
Acts of nature, owner-caused damage, or pre-existing conditions

Fair-use rules

The Promise protects operators who deal in good faith. To keep the system fair for everyone — Service Providers included — a few rules apply:

All claims must be filed in-platform with photos and a clear description of the issue.
Boat-Bridge's mediation determination is final and binding for both parties.
Backstop resolutions are issued as Boat-Bridge credits toward future work — not cash refunds.
Operators with a pattern of rejected claims may lose access to the Promise.
Service Providers with repeated valid complaints are removed from the network.

Full terms are available on request and apply to all jobs booked through the Boat-Bridge Concierge marketplace.

A network you can trust.

Vetted Service Providers. Mediated disputes. Boat-Bridge backs the work — so you can keep your boat earning.

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